General Director – Le Grand Lodge Mont-Tremblant

About Us

The Grand Lodge is a unique hotel and resort establishment, anchored in its environment and focused on guest experience, well-being and human connection. Our ambition is clear: to reposition the property and make it an unmissable destination, both efficient and inspiring.

We are looking for a General Director capable of carrying this vision, mobilizing teams and delivering concrete results in a changing context.

Position Summary

Reporting to the Vice President of Operations, the General Manager is responsible for all hotel and resort operations.

He/she acts as a leader in the field, carrying the vision, culture and performance of the establishment.

Its role is operational, strategic and human: ensuring customer satisfaction, mobilizing teams, improving the reputation of the establishment and achieving financial objectives.

Main responsibilities

Leadership & culture

• Inspire, mobilize and develop management teams
• Establish a culture of collaboration, accountability and performance
• Ensure talent development and progression of internal leaders
• Be a strong ambassador for the brand and the Grand Lodge

Operations & customer experience

• Ensuring an exceptional and consistent customer experience
• Supervise all operations (accommodation, catering, leisure, etc.)
• Manage major operational issues (quality of service, complaints, projects)
• Establish and develop service standards (SOPs, policies, procedures)

Financial performance

• Develop, present and deliver budgets (operational, marketing and capital)
• Ensure the overall profitability of the establishment
• Analyze financial results (P&L) and implement concrete actions
• Optimize revenue in collaboration with sales, marketing and revenue management teams

Development & strategy

• Actively participate in the repositioning and development of the resort
• Define and execute short, medium and long term strategies
• Identify opportunities for growth and improvement
• Follow hotel market trends and adapt the offer

Relations & representation

• Represent the Grand Lodge in the community and industry
• Maintain solid relationships with co-owners (condos)
• Manage relationships with partners, suppliers and local authorities

Governance & compliance

• Ensure compliance with legal, security and compliance standards
• Oversee audits and organizational requirements
• Make key decisions, particularly regarding the recruitment of managers

Profile sought

• Bilingualism (French/English) essential
• Minimum of 10 years of experience in hospitality, including several in management
• Resort hotel (resort) experience strongly desired
• Experience with a co-ownership model (condominiums) – a major asset
• Mobilizing leadership and ability to manage in a complex environment
• Excellent relational and communication skills
• Strong capacity for financial analysis and budget management
• Entrepreneurial spirit, results and solution oriented
• Ability to manage change and structure an evolving environment

What we offer

• A key role with a real impact on the transformation of the establishment
• A dynamic, entrepreneurial and evolving environment
• A committed team and stimulating challenges
• A competitive remuneration package including benefits and attractive conditions

Why this position is unique

This position represents a rare opportunity to:

• Repositioning a major hotel asset
• Structuring and developing an organization
• Have a direct impact on performance and vision