Conductor & General Director (Opening) – StudioRes by Marriott Sherbrooke
May 7, 2026Ottawa Inn Hotel – Ottawa, ON
Department: Front Office
Position Overview
Ottawa Inn Hotel is hiring a Front Desk Agent on a part-time contract (approximately 18-month contract with potential extension based on business needs). This role follows a fixed daytime schedule: Monday, Tuesday, Wednesday – 8:00 AM to 3:00 PM. The Front Desk Agent is responsible for supporting daily front desk operations while ensuring a professional, welcoming, and respectful environment for all guests. Our hotel primarily supports families placed through the Temporary Emergency Offsite Shelter Housing program. This role requires professionalism, empathy, and the ability to work in a structured, service-focused environment. This role reports to the General Manager and/or Assistant Manager. Opportunity to gain valuable hotel operations and guest service experience.
Key Responsibilities
- Greet guests and manage check-ins/check-outs
- Handle reservations, modifications, and guest inquiries
- Process payments and maintain accurate records
- Coordinate with housekeeping, maintenance, and caseworkers
- Respond to guest concerns professionally and escalate when needed
- Maintain front desk, lobby, and administrative areas
- Follow safety and security procedures, including key control and incident reporting
- Handle phone calls and messages efficiently and professionally
Qualifications
- Minimum 3 months of hotel or front desk/customer service experience
- Strong communication skills in English (required)
- French is preferred but not mandatory
- Comfortable working in a fast-paced and structured environment
- Professional, reliable, and able to stay calm under pressure
- Experience working with diverse populations
- Secondary school diploma or equivalent
Additional Information
- Part-time contract (approx. 18 months, flexible end date)
- Schedule: Monday–Wednesday, 8:00 AM – 3:00 PM
- Hourly wage: $18.50/hour
- On-site parking provided
- Employee uniform/shirts provided
- Quarterly recognition gift cards
Work Environment
This role involves standing for long periods and occasional light physical tasks (e.g., handling linens, stairs, and light movement of items under 15 lbs). No elevator is on site.
How to Apply
Please send your resume and availability to: skhan@ottawainn.ca
